We've collected the most common questions from our customers. If you can't find what you're looking for, write to us: we're here to help.
Shipments within Italy usually arrive within 2-4 working days after order confirmation. International shipping can take 5 to 10 working days depending on the destination.
Once your order ships you will receive an email with the tracking number. You can also follow your delivery in real time from your account in the "My orders" section.
Shipping costs are calculated at checkout based on destination and parcel weight. We often run promotions with free shipping above a certain threshold.
If your order hasn't shipped yet, write immediately to info@dragonstoreitalia.com with your order number. We'll do our best to update the address before dispatch.
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay and Google Pay. All payments are processed through secure, encrypted channels.
Absolutely. We never store your card data on our servers: every transaction is handled by PCI-DSS certified providers.
Yes, you have 14 days from receiving your order to request a return. The item must be intact and in its original packaging. Visit the Returns page to start the process.
Once we receive and verify your return, the refund is processed within 5-7 working days on the same payment method used for the order.
It's not required, but creating an account lets you save addresses, track orders, access member-only deals and get faster support.
You can write to us anytime at info@dragonstoreitalia.com. We reply within 24 hours on business days.
