If the product you received isn't what you expected, you can return or exchange it within 14 days. No unnecessary questions, no hassle: just a clear process to make you feel safe.
You have two weeks from delivery to decide whether to keep, exchange or return the product.
We guide you step by step from your account: no phone calls, no bureaucracy.
As soon as the parcel is back and verified, the refund is processed within 5-7 business days.
Clear conditions, respected timings and updates at every step.
Four simple steps to return or exchange your product.
Open the "My orders" section and select the order you want to return or exchange.
Click "Request return", pick the product and reason. You'll get an email with instructions.
Repack the product in its original packaging and send it back following the instructions.
Once verified, we process the refund or ship the replacement in case of an exchange.
Refunds are credited to the same method used for the purchase.
After verification, refunds are processed within a few business days.
We refund the full amount of the returned product as required by law.
You get an email as soon as the refund is processed, with all the details.
